This page is the public information version of the terms on which M Vision Technologies Co. L.L.C (the “Provider”), a limited liability company licensed by the Department of Economy and Tourism in the Emirate of Dubai, United Arab Emirates, supplies information technology consulting and managed services.
It summarises how we engage, so that prospective clients know what to expect before requesting a Sales Order. It is provided for information and does not itself form a contract.
The complete Standard Sales Order Terms and Conditions are issued electronically with every Sales Order through our accounting system, attached to it and forming part of it. Those issued Terms, together with the Sales Order, govern each engagement and prevail over this summary. The current version, with its effective date and full detail, is available on request before any order is placed.
01 Scope of Services
We operate a Consultative Managed Technology Solutions Provider model. A single engagement may combine consulting services, managed services, software licences and metered cloud consumption, in any combination, on one Sales Order with one accountable provider. Where third party licences, subscriptions or cloud services are included, the relevant vendor terms are identified for that Sales Order and made available to the client.
02 Sales Orders and Acceptance
Every engagement is defined on a Sales Order covering the services, rates, currency and scope. Acceptance is by conduct and needs no signature: a Sales Order is accepted when the client accepts it electronically, confirms in writing, makes payment against it, or asks us to begin work. Every Sales Order carries a clear opt out window, stated on the order itself, during which the client may object before work proceeds.
03 Time Recording and Billing
Consulting services are supplied on a time and materials or on demand basis. Work is recorded in short, auditable increments and invoiced through our accounting system, so that every Sales Order, time record, invoice and payment forms one matched record and one audit trail. Invoices are issued in AED for clients based in the UAE and in USD for international clients, unless the Sales Order states otherwise.
04 Payment
All payments are electronic and traceable, by bank transfer or a nominated payment gateway. Cash is not accepted. Due dates, any gateway charges and any terms applying to late payment are stated on the Sales Order and in the issued Terms. Discounts, credits and refunds are handled by Credit Note through the same audit trail.
05 Taxes and Cross Border Engagements
Applicable taxes are applied as required by law and shown on each invoice. Cross border engagements are structured for the tax and treaty realities our clients face, and supporting residency and treaty documentation is available on request. The specific treatment for each engagement is set out in the issued Terms and on the Sales Order.
06 Intellectual Property
Deliverables created specifically for the client are assigned to the client on full payment. Tools, methods and other background intellectual property of the Provider remain the Provider’s, and are licensed to the client for the intended use of the deliverables they form part of.
07 Confidentiality and Data Protection
Confidentiality is mutual on every engagement and survives its end. Each party complies with applicable data protection law in respect of personal data processed under the engagement, and applies appropriate technical and organisational measures.
08 Warranties and Liability
Services are performed with reasonable skill and care by appropriately competent personnel. The warranties, remedies, liability limits and indemnities that apply to an engagement are set out in full in the issued Terms.
09 Term and Termination
Engagements end by written notice, with notice periods stated in the issued Terms. Where a Sales Order includes vendor subscriptions, reserved capacity or other committed arrangements, those follow the vendor’s committed term. Closure completes once deliverables and access are handed over and all positions are reconciled and settled.
10 Governing Law and Disputes
Engagements are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties first seek to resolve any dispute by senior level negotiation; failing that, disputes go to the Courts of Dubai or to arbitration in Dubai, as set out in the issued Terms.
11 Website Use and Cookies
This website uses essential cookies to remember your preferences, such as your cookie choice. With your consent we may also use analytics cookies to understand how the site is used. We do not use advertising or tracking cookies. You can change your choice at any time using the cookie preferences link. Content on this website describes our services in general terms for information and lead enquiries; it does not form part of any contract.
12 The Governing Terms
The Standard Sales Order Terms and Conditions are issued electronically with each Sales Order through our accounting system, as a sealed document attached to the order. The version number and effective date are stated on the document itself. Acceptance of a Sales Order, by electronic acceptance, written confirmation, payment or a request to begin work, is acceptance of the Terms issued with it. A copy of the current version is available on request at any time before ordering.
Issued by M Vision Technologies Co. L.L.C · Public information version of the Consulting and Managed Services Terms and Conditions.